The Asahi Kasei Group operates with a commitment of creating for tomorrow. Our business sectors, Material, Homes, and Health Care, contribute to the development of society by anticipating the changing needs of those around the world. We look for candidates that offer a fresh perspective and a variety of skills to help us achieve our commitment. We are currently seeking applications to fill the following job opening: Company: Asahi Kasei America, Inc. Job Description: We are seeking an IT Support Analyst to install, modify and make repairs to hardware and software systems and provide technical assistance and training to ensure proper computer operation so that end users can accomplish business tasks. This is a level 1 & 2 support role that requires strong customer service skills as you will work with users at all levels of the organization. You will be receiving, prioritizing, documenting, and actively resolving incidents and requests reported by users, internal IT colleagues or by system alerts, as well as local project work. If you enjoy working face to face with internal users, meet the qualifications (ServiceNow, Office 365 Admin, an associate degree or 2 years of experience) and would enjoy being in an environment of workers that are excited about providing healthcare solutions worldwide, please apply! As an Asahi Kasei America Employee, You will enjoy Competitive compensation with bonuses Great health benefits with Wellness Program insurance premium discount Paid time off Paid company holidays Strong company match to 401(k) contributions Tuition reimbursement program Paid parental leave Location Asahi Kasei Bioprocess, Glenview, IL – Will work with other support staff on-site between locations. Hybrid work schedule upon agreement with manager after 3 months of training on-site. Due to the nature of this position you will be required to be on-site at least 3 days per week. Responsibilities ServiceDesk Prioritize incoming incidents, requests, problems and tasks to give realistic and reliable dates to requestor Analyze, monitor and resolve those incidents, requests, problems and tasks Escalate when required to appropriate global group or external vendor/customer Track all steps through to final resolution in ServiceNow ticketing system for traceability Follow up and confirm provided resolution with requestor Follow all policies and procedures as defined in our standard operating procedures Create and edit documentation for IT and end users for common incidents and requests Non-stop communication and follow-up with end users and/or IT members on tickets that you manage Evaluate resolutions and find ways to prevent future issues (root cause analysis) Install images on laptops and desktops Thorough documentation of assets and tickets that you are managing Coordinate and manage local IT projects Global work Work globally in teams to provide/establish global standards Coordinate local/global IT project tasks with global IT team Business liaison Continuously looking for improvement in IT-related areas to increase business efficiency Prepare site notices, user guides and trainings to inform users about IT topics Budget Work with IT and company finance to maintain budgets and purchasing processes Remote site support Support remote locations as assigned Travel May be required to travel up to 5-10% to other sites for support and training Qualifications An associate degree or 2 years relevant work experience or equivalent combination of work and education Service Now or other ticketing system experience required Active Directory experience is a plus Experience with Office 365 administration required PC Imaging Experience is a plus VM Ware experience is a plus Intune or mobile device management is a plus #LI-MG1 As an equal opportunity employer, Asahi Kasei believes a diverse workforce will provide us with the ability to continuously support the changes in the economy, society, and environment. Asahi Kasei in North America emphasizes recruiting key talent within the region. Across our multiple business units, we focus on growth, innovation, and initiative to help develop our people and give them the resources they need to succeed. Part of our mission is to be a good corporate citizen, dedicating our time to employees, customers, and communities around us. As an employer, Asahi Kasei offers a comprehensive benefits package, growth opportunities throughout our companies, and a diverse environment to enhance your career. About Asahi Kasei The Asahi Kasei Group contributes to life and living for people around the world. Since its foundation in 1922, Asahi Kasei has consistently grown through the proactive transformation of its business portfolio to meet the evolving needs of every age. With more than 46,000 employees around the world, the company contributes to a sustainable society by providing solutions to the world's challenges through its three business sectors of Material, Homes, and Health Care. In North America, Asahi Kasei currently has over 23 business units and 10,000 employees. Our People Asahi Kasei recognizes that our people are our greatest strength. We operate with an emphasis on developing our employees and promoting from within. Our broad spectrum of companies within the Material, Homes, and Health Care sectors allows employees to collaborate across locations and industries. The possibilities for employees will continue to grow as we accelerate new business activity internally and externally through mergers and acquisitions. For assistance in submitting your application or with the careers site, please reach out to Asahi-WFP@ak-america.com. Please note we do not accept resumes or applications via email.